Find your answers here

Where are you located?

Halswell, Christchurch, New Zealand

Do you have a retail space?

Yes cookies are available to purchase at:

Riverside Collective, 96 Oxford Terrace, Christchurch Central City, Christchurch

These may not be the same as on my Shopify page, they will be a random selection of cookies

How long will it take to receive my order?

We require 2 weeks notice on your cookie order.

Unique cookies such as these take time to bake, design and dry 🙂

Courier collection by Post Haste - this is a two day service. Set Collection days are in Check Out.

Is there a minimum order I can place?

We have a 6 Cookie minimum on orders. Excluding Gift Boxes

Ordering & deposit requirement

Due to the time constraints on producing our products we require a 50% deposit to confirm your order.

Upon receipt of this deposit, we will begin your work.

Once we have completed your order, the remaining balance will be due before shipping or on collection.

How do I pay?

On completion of your Cart an Invoice will be sent to you with payment details

What about large event orders?

Please email stella@aluxtreat.co.nz if your over is over 40 cookies

How can I contact you?

Email: stella@aluxtreat.co.nz

Contact button

Can I collect my order?

Yes, local collection available days & times as per Check Out

Shipping policy

All the cookies in your order are securely packaged before they are shipped out.

Everything is done to ensure they arrive to you in top condition. Including packaging, labeling and photos taken.

If you are not satisfied with your order's condition on arrival we will determine based on communication with you, how many cookies were broken and can arrange a suitable credit.

In the event, that during shipping, cookies are broken and / or damaged which results in the majority of the order destroyed we will work with the courier to file a claim on your behalf. Pictures taken of your order on arrival and opening will support the claim and get things resolved quicker.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly.